Help Center
Shipping Information
✔ Same-Day Shipping: Most orders placed before 12pm PT are shipped the same day.
✔ Next-Day Shipping: We strive to ship orders placed after 12pm PT on the same day, but they may be processed the following business day.
✔ Order Processing & Shipping Days: Orders are processed and shipped Monday through Friday, excluding holidays.
✔ High-Volume Periods: During busy times, such as sales or holidays, please allow additional time for order processing.
HSA/FSA Purchases
✔ Use Flex at Checkout: To use HSA/FSA funds, please check out with Flex. Receipts cannot be issued post-purchase.
Return & Exchange Eligibility
✔Complimentary Exchange Shipping Label: We provide one complimentary exchange shipping label per order (U.S. only and does not apply to 3rd party sales)
✔ U.S. Orders Only: Returns and exchanges are available for orders shipped within the United States, U.S. territories, and U.S. military addresses
✔ Timeframe: Returns or exchanges should be initiated within 21 days of fulfillment
✔ New Condition: Items must be unused, unwashed, and undamaged - in their original packaging with tags still attached. You're welcome to try it on at home - just make sure it's over light clothing or clean skin. Items with signs of makeup, deodorant, fragrance, or other residue can't be accepted for return.
Where to Start Returns & Exchanges
✔Visit our portal to begin your return or exchange.
Note: If the return portal is greyed out, it means your item does not meet the return criteria. We reserve the right to deny returns after a physical inspection if the product does not meet these requirements.
Refunds & Processing Times
✔ Refunds: Once your return is delivered and inspected, refunds will be processed within a week.
✔ Late Returns: If we approve a refund beyond the return window, it will be issued as a Forme gift card.
✔ Processing Fee: A $18 return shipping & processing fee will be deducted from your refund.
✔ No Combining Orders: Please return items from different order numbers separately.
Shipping and Route Protection costs are non-refundable.
Discounts & Price Adjustments
✔ No Retroactive Discounts: Discounts cannot be applied to past orders or exchanges.
✔ No Price Adjustments: Orders placed before a sale or promotion are not eligible for price adjustments.
International Orders
✔ Final Sale: All orders placed outside the U.S. are final sale and not eligible for returns or exchanges.
Package Protection & Responsibility
✔ Lost, Stolen, or Damaged Packages: We recommend using Route Protection (shipping insurance) to safeguard your order. This is an optional third-party insurance service provided by Shopify, not Forme.
✔ Delivery Responsibility: Forme is not responsible for packages reported as delivered by the carrier or for misdelivered packages due to incorrect shipping addresses entered at checkout.
Final Sale Items
The following items cannot be returned or exchanged:
- Radiance Bra (Sage), Power Bra (Sage), Revive Bra (Sage)
- Sculpt + Legging (Sage)
- Sculpt Short 8" (Sage & Lagoon)
- Arch Booster Sock
- Ankle Guard Sock
- Gift Cards
- Ace Tee (all colors)
- Ace V-Neck (all colors)
- Ace Tee Long Sleeve (all colors)
- Ace V-Neck Long Sleeve (all colors)
- Ace+Polo (all colors)
Creators
✔ Apply to be a creator at this link: https://forme.science/pages/collab
Need Help?
Our team is happy to assist! Email us at hello@forme.science for any questions.
*Please consult your healthcare professional regarding your specific condition. The information on this site is for educational purposes only and is not intended to replace medical advice from a licensed healthcare provider.