Shipping + Returns

Shipping

• All orders placed on Monday-Friday by 12 pm PST will ship within 1-3 business days. Orders placed during holidays, special promotions (Black Friday/Cyber Monday), and weekends may take an extra 1-2 business days for order processing.

• Delivery times will vary based on your delivery address. Most packages will arrive within 3-7 business days.

• Forme is not responsible for packages after they have left the warehouse. Forme is also not responsible for lost or stolen packages after the tracking says they have been delivered.

• Flat rate shipping refers to our flat rate shipping cost, which is a fixed cost for all customers. We currently do not
use USPS Priority Flat Rate shipping.

Return Policy

• Forme will happily accept returns/exchanges for eligible products within 21 days from the date of purchase.

• Orders made as part of a sale, or a limited promotion, are only eligible for store credit. If you have any questions, please email us at hello@forme.science.

• All sales of the Arch Booster Sock, Sculpt Legging, and Contour Short are final, and are not eligible for returns or exchanges.

All merchandise must be returned in new condition with all tags and packaging intact. Please thoroughly evaluate your items before initiating the return process. Make sure they meet all the following mandatory requirements:
‎‎+ Tags still attached
+ Care label and size label intact
+ No deodorant marks
+ No makeup marks
+ No stains
+ No odors (including perfume)
+ No alterations
+ No holes
+ No tears
+ No other damage

• A $15.00 restocking fee will be deducted from your refund for each return label generated, and you will be responsible for the original shipment cost.

• Damaged products must be reported to hello@forme.science within 48 hours of delivery to qualify for a return or exchange. Please include the 7 product photos listed in the returns instructions.

• Orders that have already been placed are not eligible for price adjustments.

• Forme is not responsible for any lost returns.

• Customers are responsible for all shipping costs.

Returns

To initiate a return or exchange, please make sure your products meet the return requirements, and email hello@forme.science with the following information:

• Order # and email associated with the order
• Reason for return/exchange
• Seven pictures of the product(s):

Tees & Bras
+ Front 
+ Back 
+ Front (inside out)
+ Back (inside out)
+ Right armpit (inside out) 
+ Left armpit (inside out) 
+ Unaltered care and size tag attached 

Men’s Pro Short
+ Front 
+ Back 
+ Front (inside out)
+ Back (Inside out)
+ Crotch area (inside out) 
+ Back side of band seam (inside out) 
+ Unaltered care and size tag attached 

Women’s Shorts & Leggings
+ Front 
+ Back 
+ Front (inside out)
+ Back (Inside out)
+ Front crotch area (inside out) 
+ Back Crotch area (inside out) 
+ Unaltered care and size tag attached 

If product meets all the requirements for return, you will be issued a return label. Any returned items that do not meet the requirements will be rejected. Because our products are FDA registered medical devices, we cannot accept damaged or worn items for returns or exchanges. If an item is rejected, it will be shipped back to the customer with no refund or store credit.

Once the return has reached our processing plant, the product will go through a secondary inspection process. If approved, a refund/store credit will be issued within 2 weeks of approval. If product does not meet the requirements, the product will be either shipped back, or store credit will be issued.

International Returns

• All sales final for products shipped outside of the United States.

Refunds

• Once a refund has been processed on our end, all future questions should go to your payment provider. Even if your card number has changed, your payment provider will ensure that it goes into the correct account.

• Orders made as part of a sale, or a limited promotion, are only eligible for store credit. If you have any questions, please email us at hello@forme.science.

• Shipping charges and Route Protection are non-refundable service charges.

Exchanges

• If you would like to make an exchange, please follow the return instructions. The process will then go as follows:

1. The exchange product will be processed and shipped once the original item has passed the secondary approval process. (see requirements and instructions under Returns)

2. You will be provided with store credit upon passing the secondary approval process, to which you can use to repurchase any item.

• If the original item does not pass the secondary inspection, the exchange request will be denied, and the original item will be shipped back to you.

• One exchange is allowed per original order. 

Questions

• If you have any questions, please don’t hesitate to reach out to our customer experience team at hello@forme.science!

Your items (
0
)

  • Your bag is empty
x