Shipping + Returns

Shipping

• Order Delay Notice: We are currently experiencing some shipping delays. We apologize for any trouble this has caused. Please bear with us and stay tuned for any updates from our team. Thank you for understanding!

• All orders placed on Monday-Friday by 12 pm PST will ship within 1-3 business days. Orders placed during holidays, special promotions (Black Friday/Cyber Monday), and weekends may take an extra 1-2 business days for order processing.

• Delivery times will vary based on your delivery address. Most packages will arrive within 3-7 business days.

• Forme is not responsible for packages after they have left the warehouse. Forme is also not responsible for lost or stolen packages after the tracking says they have been delivered.

Return Policy

• Forme will happily accept returns for most products initiated up to 21 days from the order date.

• Orders made as part of a sale or limited promotion are only eligible for store credit. If you have any questions, please email us at hello@forme.science.

• All sales of the Arch Booster sock and Sculpt Legging are final, and are not eligible for returns.

All merchandise must be returned in new condition with all tags and packaging intact. Please thoroughly evaluate your items before sending them back and make sure they meet all the following requirements:‎
‎‎+ Tags still attached
+ No deodorant marks
+ No makeup marks
+ No stains
+ No odors (including perfume)
+ No alterations
+ No holes
+ No tears
+ No other damage

• Any returned items that do not meet the above requirements will be rejected and returned to the customer without qualifying for a refund. Because our products are FDA registered medical devices, we cannot accept damaged or worn items for returns or exchanges.

• Merchandise will be credited back to the original method of payment, or as store credit in the form of a gift card. A flat fee of $15.00 will be deducted from your refund for each return label generated, and you will be responsible for the original shipment cost. 

• Forme is not responsible for any lost returns.

Domestic Returns

1. Visit our Returns Center at returns.forme.science and enter your order number and shipping address ZIP code.

2. You will receive instructions for the return process via email. You will also receive a return label. If you do not use our labels, we cannot guarantee a refund. If you are experiencing trouble with the returns portal, please reach out to us at hello@forme.science for assistance.

3. Drop off your return to the post office.

4. Hang tight while your return makes its way to the warehouse. Once your return is processed, if applicable, your refund will go back to its original method of payment.

International Returns

All sales final for products shipped outside of the United States.

Refunds

Once a refund has been processed on our end, all future questions should go to your payment provider. Even if your card number has changed, your payment provider will ensure that it goes into the correct account.

Exchanges

If you would like to make an exchange, please follow the return steps above and you will be directed to make a selection for an exchange in the Returns Center.

Questions

If you have any questions, please don’t hesitate to reach out to our customer experience team at hello@forme.science!

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