Return and Exchange Policy
We want you to love your Forme® purchase! If you need to make a return or exchange, we’re happy to help. Here’s what you need to know:
Return & Exchange Eligibility
✔ Timeframe: Returns and exchanges must be initiated within 30 days of your order payment date. (For orders placed between 11/25/24 and 12/25/24, you’ll have 45 days instead!)
✔ Condition: Items must be unworn, unwashed, and undamaged in their original packaging with tags still attached.
✔ Where to Start: Visit our portal to begin your return or exchange.
Note: If the return portal is greyed out, it means your item does not meet the return criteria. We reserve the right to deny returns after a physical inspection if the product does not meet these requirements.
How Returns & Exchanges Work
✔ One Free Exchange: We offer one exchange per order with free shipping.
✔ Shipping Labels Required: You must use our provided return shipping label. If another shipping method is used, we won’t be able to process your return or exchange.
✔ Ship Within Two Weeks: Once you receive your return label, please ship your item(s) back within 14 days.
Shipping Information
✔ Order Processing & Shipping Days: Orders are processed and shipped Monday through Friday, excluding holidays.
✔ Same-Day Shipping: Most orders placed before 12pm PT are shipped the same day.
✔ Next-Day Shipping: We strive to ship orders placed after 12pm PT on the same day, but they may be processed the following business day.
✔ High-Volume Periods: During busy times, such as sales or holidays, please allow additional time for order processing.
Refunds & Processing Times
✔ Refunds: Once your return is delivered and inspected, refunds will be processed within 2-4 weeks.
✔ Late Returns: If we approve a refund beyond 30 days, it will be issued as a Forme gift card.
✔ Processing Fee: A $15 return shipping & processing fee will be deducted from your refund.
✔ No Combining Orders: Please return items from different order numbers separately.
Shipping and Route Protection costs are non-refundable.
Defective or Damaged Items
✔ Must be reported within 48 hours of delivery to qualify for a return or exchange. Please email us at hello@forme.science with your order details.
Discounts & Price Adjustments
✔ No Retroactive Discounts: Discounts cannot be applied to past orders or exchanges.
✔ No Price Adjustments: Orders placed before a sale or promotion are not eligible for price adjustments.
International & Military Orders
✔ Final Sale: All orders placed outside the U.S. (including military addresses like APO, FPO, DPO) are final sale and not eligible for returns or exchanges.
✔ Duties & Taxes: Customers are responsible for any customs or duty fees associated with international orders.
Package Protection & Responsibility
✔ Lost, Stolen, or Damaged Packages: We recommend using Route Protection to safeguard your order. This is an optional third-party insurance service provided by Shopify, not Forme.
✔ Delivery Responsibility: Forme is not responsible for packages reported as delivered by the carrier or for misdelivered packages due to incorrect shipping addresses entered at checkout.
Final Sale Items
The following items cannot be returned or exchanged:
- Radiance Bra (Sage)
- Sculpt + Legging (Sage)
- Sculpt Short 8" (Sage & Lagoon)
- Ace Polo
- Arch Booster Sock
- Ankle Guard Sock
- Men’s Ace V-Neck
- Pro Short
- Gift Cards
HSA/FSA Purchases
✔ Use Flex at Checkout: To use HSA/FSA funds, please check out with Flex. Receipts cannot be issued post-purchase.
Need Help?
Our team is happy to assist! Email us at hello@forme.science for any questions.
*Please consult your healthcare professional regarding your specific condition. The information on this site is for educational purposes only and is not intended to replace medical advice from a licensed healthcare provider.